Dozens of motorists on the Merritt Parkway found themselves with flat tires during the morning commute as paving continues on Route 15. The State Department of Transportation, who has jurisdiction over the parkway, has an option for drivers who are looking for reimbursement: file a claim through their Claims Unit.

The process, which can only be done through the mail within 90 days of the damage taking place, will allow the State to investigate and reimburse or deny drivers for the repair costs association with any damage caused by the defective roadway. Connecticut statutes and guidelines describe the Commissioner of Transportation’s duty to keep roadways in safe conditions for travellers, and if they aren’t, to repair them in a reasonable time while warning motorists of the known dangers.

This morning’s pothole headaches may be left in a gray area due to the area being under known construction - with limited liability guidelines typically stated on highway signs or advisory boards ahead of construction areas. Seeking advice from legal counsel, or by speaking with your insurance company, will provide better explanations of liability and coverage in these specific instances.

Claims should include at least the following information:

• Name, Address, and Phone Number

• Precise location on the roadway where the damage took place

• Accurate time of when the damage took place

• Description/photo of the damage to your vehicle

• Costs associated with the damages and repairs

• Include any quotes, assessments, or other pertinent information that will prove damage

• Description of the roadway at the time of the damage, and description or photo of the roadway or equipment that caused the damage

Claims must be mailed to:

Connecticut Department of Transportation
Attn: Claims Unit
P.O. Box 317546
Newington, CT 06131-7546

Additionally, the CT DoT Claims Unit can be reach at:

860-594-2235

More information can be found at the Connecticut Department of Transportation website.